Our friendly and expert team is ready to assist you.
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Call Partner Assist
Need to talk about our lending policy, products or procedures? Want to talk to someone about an application you've submitted?
Talk with a BDM
Natalie Sheehan
Head of Broker Distribution
Richard Sleep
Regional Manager Broker Distribution
NT, SA, TAS, VIC, WA
Christopher Boutros
Regional Manager Broker Distribution
NSW, QLD
Bec Escobar
Business Development Manager
NSW
Jeremy Paul
Business Development Manager
NSW
Murray Browne
Business Development Manager
ACT, NSW
Paras Jones
Business Development Manager
ACT, NSW
Sam Toutsis
Business Development Manager
ACT, NSW
Sandy Kwoh
Business Development Manager
NSW
Julie Saliba
Business Development Manager
TAS, VIC
Lauren Cosier
Business Development Manager
TAS, VIC
Stephane Feuillye
Business Development Manager
TAS, VIC
Vanita Mathuram-Brown
Business Development Manager
TAS, VIC
Nicole Runciman
Business Development Manager
NT, SA
Stephen Young
Business Development Manager
NT, SA
Rekha O'Sullivan
Business Development Manager
QLD
Steph Pearce
Business Development Manager
QLD
Tanya Brimblecombe
Business Development Manager
QLD
Cam Lang
Business Development Manager
WA
Ivana Loiacono
Business Development Manager
WA
FAQs
FAQs
How do I submit a home loan application?
Please view our Submitting a Loan guide for full details.
How do I capture additional conversations with my customers to ensure I’m meeting my responsible lending obligations?
You can capture your conversations with your customers using Apply Online (AOL). Please view our Responsible Lending guide for full details.
Can I use illion BankStatements as supporting documentation in the application and is it mandatory to use illion BankStatements?
You can collect information from customers using illion BankStatements and provide the report to Bendigo Bank via the Statement of Financial Position sections in AOL’s supporting documents tab. It is not mandatory for customers to use illion BankStatements and customers have a choice in how they wish to provide supporting information.
Who can I talk to if I need to workshop a scenario?
Your BDM is available to workshop a scenario or for any other questions you might have. Alternatively, you can contact Partner Assist on 1300 791 679 or submit a scenario via the Contact us section.
When is DocuSign used for customer and broker notifications?
DocuSign is used to send the Unconditional Approval letter, the Settlement Statement and Decline letter.
The Unconditional Approval letter and Decline letter are first sent to the broker. Once the broker views the document, the customer will receive a copy of the communication 4 hours later. This delay allows time for the broker to discuss the outcome with the customer.
The Settlement Statement is provided via DocuSign to the customer only.
What can my Bendigo Bank Broker customer expect after settlement?
Customers (Primary customer) will receive a call from us, usually within four days after settlement to welcome them to Bendigo Bank and ensure services such as internet banking and direct debits are set up. If your customer needs any further support, they can call us on 1300 236 344 and we will answer their questions. In the meantime, here’s our Caring for your customer guide so you can answer any questions they may have.
How do I provide feedback, complaints, or compliments?
If you would like to provide feedback, make a complaint or leave a compliment, please contact your BDM.
What should I do if an existing Bendigo Bank Broker customer needs a variation? How is this initiated?
Variations will be supported via our Customer Contact team. Customers can call us on 1300 236 344 and our dedicated team will answer their questions. Please note, there will be no impact to the commissions you would have received if you had submitted the variation yourself.
Can I access both the Bendigo Bank and the Adelaide Bank offerings?
With the launch of Bendigo Bank Broker, once you’re accredited, you will no longer be able to submit new lending for Adelaide Bank products.
What will happen to my existing Adelaide Bank applications?
Existing inflight deals submitted prior to Bendigo Bank Broker offering being available will continue to be supported by Adelaide Bank. For any questions or queries regarding inflight deals, please contact your BDM, noting extensions will not be granted for any application in the system.
My customer is an existing Adelaide Bank customer who needs a variation. How is this initiated?
Variations will be supported via our Customer Contact team. Customers can call us on 1300 652 220 and our dedicated team will answer their questions. Please note, there will be no impact to the commissions you would have received if you had submitted the variation yourself.
Things you should know
illion BankStatements is a third party service provider that utilises screen scraping technology.
Customers have a choice and can provide information to the bank via alternative methods that do not require the use of data screen scraping technology. Customers that have consented to the use of the information collection means, and where relevant, have consented to Bendigo Bank collecting a copy of any relevant data and derived information directly from the service provider.
